Pipedrive is a popular customer relationship management (CRM) software designed for small to medium-sized businesses. With Pipedrive, companies can manage their sales pipeline, track deals, automate workflows, and analyze performance. But before adopting Pipedrive, it’s important to understand the pricing. Pipedrive uses a tiered pricing model based on the number of users and features. In this article, we’ll break down Pipedrive’s pricing plans to help you determine if it’s the right CRM for your small business.
Pipedrive Pricing Overview
Pipedrive offers four paid plans:
– Starter – $12.50 per user/month
– Advanced – $24.90 per user/month
– Professional – $49.90 per user/month
– Enterprise – Custom pricing
The Starter plan is best for solopreneurs and very small teams, while the Enterprise plan is tailored for larger organizations with complex needs.
In addition to the core plans, Pipedrive offers add-ons like email integration, voice calls, and customized workflows for additional fees.
Here’s an overview of Pipedrive’s pricing:
– Starter: $12.50 per user/month billed annually ($15 month-to-month)
– Advanced: $24.90 per user/month billed annually ($30 month-to-month)
– Professional: $49.90 per user/month billed annually ($59 month-to-month)
– Enterprise: Custom pricing
– Additional users: $12.50/month (Starter), $24.90/month (Advanced), $49.90/month (Professional)
– Email integration: $15/month
– Voice calls: $20/user/month
– Custom workflows: $20/workflow/month
Pipedrive does not offer a free version, but you can try a 14 or 30-day free trial depending on the plan.
Now let’s look at what’s included in each pricing tier.
Pipedrive Starter Plan
The Starter plan costs $12.50 per user/month billed annually. It’s best suited for solopreneurs and teams with one or two salespeople.
Here are the key features included:
– Lead management
– Visual sales pipeline
– Deal tracking
– Contact management
– Activity tracking
– Calendar sync
– Email tracking & notifications
– Reporting & analytics
– Mobile app
– API access
– Pipedrive Coach
The Starter plan is light on features compared to the higher tiers, but it covers the basics like pipeline visibility, deal tracking, and reporting.
This plan supports 2 users. You can add more users for $12.50 per additional user/month.
Advanced Plan
The Advanced plan costs $24.90 per user/month billed annually. It adds more robust features like custom fields, lead scoring, and pipeline forecasting.
Here are the key features:
– Everything in Starter
– Lead scoring
– Custom fields
– Pipeline forecasting
– Custom email templates
– Team inbox
– Shared calendar
– Advanced reporting
– Custom views
– Advanced filters
– Custom roles
– Productivity features
– Sandbox mode
The Advanced plan supports up to 15 users. Additional users are $24.90 per month.
This is Pipedrive’s most popular plan, ideal for growing teams that need more customization and sales management features beyond the basics.
Professional Plan
The Professional plan costs $49.90 per user/month billed annually. It’s designed for larger sales teams that need features like custom objects, advanced workflows, advanced reporting, and customized branding.
Here’s what you get with Professional:
– All Advanced features
– Custom objects
– Advanced workflow automation
– Advanced reporting with charts
– Real-time dashboard
– Custom email domain
– Custom branding
– Priority email support
– User activity log
– Audit log
– Enhanced access controls
– Custom integrations
– Predictive lead scoring
The Professional plan supports unlimited users. Additional users are $49.90 per month.
This plan is best for large teams that need enterprise-level customization for sales and marketing workflows.
Enterprise Plan
Pipedrive’s Enterprise plan is customized for each client. Pricing is not publicly listed and you must contact sales to get a quote.
The Enterprise plan includes everything in Professional plus:
– Dedicated account manager
– Custom integrations
– Custom reporting
– Data residency options
– Advanced security
– Onboarding, training, and support
– Premium SLAs
This plan is designed for large enterprises with complex systems and data needs. Pricing varies based on number of users and custom requirements.
Add-Ons and Additional Fees
In addition to the core plans, Pipedrive offers add-ons for additional capabilities:
– **Email integration:** $15/month to connect Gmail, Outlook, or other email platforms with Pipedrive.
– **Voice calls:** $20/user/month for audio recording, voicemail transcription, click to call, and more voice features.
– **Custom workflows:** $20/workflow/month for advanced workflow automation.
– **Users:** $12.50/month (Starter), $24.90/month (Advanced), $49.90/month (Professional) for additional users beyond the base number supported in each plan.
– **API access:** Additional fees apply for high API usage.
– **Training:** Custom training packages available for an additional fee.
– **Implementation services:** Professional services like data migration, integration, and consulting available for a fee.
Make sure to account for these add-ons in your total cost projections when selecting a Pipedrive plan.
Pipedrive Pricing: Starter vs Advanced vs Professional
To summarize the key differences:
– **Starter** is for solopreneurs and very small teams that just need basic CRM features.
– **Advanced** adds sales automation, customization, forecasting, and collaboration for growing teams.
– **Professional** provides advanced customization, complex workflows, branding, and enterprise integrations for large teams.
Here’s a comparison of what’s included at each tier:
| Features | Starter | Advanced | Professional | |-|-|-|-| | Users Supported | 2 | 15 | Unlimited | | Lead Management | ✅ | ✅ | ✅ | | Visual Pipeline | ✅ | ✅ | ✅ | | Deal Tracking | ✅ | ✅ | ✅ | | Contact Management | ✅ | ✅ | ✅ | | Calendar Sync | ✅ | ✅ | ✅ | | Email Integration | ✅ | ✅ | ✅ | | Lead Scoring | ❌ | ✅ | ✅ | | Custom Fields | ❌ | ✅ | ✅ | | Forecasting | ❌ | ✅ | ✅ | | Custom Objects | ❌ | ❌ | ✅ | | Advanced Workflows | ❌ | ❌ | ✅ | | Custom Branding | ❌ | ❌ | ✅ | | Real-time Dashboard | ❌ | ❌ | ✅ | | Predictive Scoring | ❌ | ❌ | ✅ |
Pricing for additional users, email integration, voice calls, workflows, training, and other add-ons apply across all plans.
The Starter plan runs $12.50 per user/month, Advanced is $24.90 per user/month, and Professional is $49.90 per user/month when billed annually. Month-to-month pricing is slightly higher.
Who is Pipedrive Best For?
Pipedrive is designed primarily for small to medium-sized businesses. Here are the types of customers that can benefit most:
– **Early stage startups:** The Starter plan provides an affordable CRM to manage basic sales workflows.
– **Growing SMBs:** The Advanced plan offers the right mix of features and customization for scaling teams.
– **Mid-market companies:** The Professional plan supports complex workflows for larger, established businesses.
– **Sales teams:** Pipedrive is tailored specifically for managing the sales cycle rather than wider marketing workflows.
– **Transactional sales:** The pipeline-centric interface works best for transactional sales vs longer enterprise sales.
– **Teams already using Gsuite/Office 365:** Email and calendar integrations optimize Pipedrive for Google and Microsoft users.
Pipedrive offers some enterprise-level capabilities, but is not ideal for large complex organizations that need extensive customization. It’s also not well suited for non-sales teams.
Comparing Pipedrive to Alternatives
Pipedrive is one of many CRM solutions available today at various price points. Here’s how it compares to some top alternatives for small and midsize businesses:
Pipedrive vs TeamWave
TeamWave is an integrated suite of business applications that includes CRM, eSignatures, Project Management, and HR software. It offers a simple, affordable pricing plan that could be a better fit for small businesses.
According to a 2022 survey by Capterra, 65% of small businesses found TeamWave to be more cost-effective than other CRM solutions. Furthermore, 70% of users reported that TeamWave’s user-friendly interface reduced the time taken to onboard employees, thereby increasing productivity.
In conclusion, while Pipedrive offers a range of pricing plans to cater to different business needs, it’s essential to consider your specific requirements and budget before making a decision. And remember, there are alternatives like TeamWave that might offer better value for your money.
Factors to Consider When Selecting a CRM
When evaluating Pipedrive and alternatives, here are some important factors to consider:
**Features**
Do the features match your team’s sales workflow and process needs? Prioritize must-have functionality.
**Ease of Use**
How intuitive is the platform? Can new users get up to speed quickly?
**Customization**
How flexible is the platform for adapting to your unique business needs?
**Scalability**
Can the solution scale as your team and data grows over time?
**Mobile Access**
Does the vendor offer full-featured mobile apps for iOS and Android?
**Integrations**
Does the CRM integrate with other tools you rely on like email, calendar, and accounting software?
**Customer Support**
How responsive is the vendor’s customer service? Do they offer phone, email, live chat, etc?
**Security**
Does the vendor offer robust security protections for your data?
**Price**
Does the pricing align with your budget? Calculate total cost of ownership.
By carefully assessing your needs across these criteria, you can determine if Pipedrive or TeamWave offer the best fit.
Getting Started with Pipedrive
If you determine Pipedrive is the right CRM for your small business after reviewing the pricing and features, here are some tips for getting started:
**Sign up for a free trial**
Pipedrive offers a 14 or 30-day free trial depending on the plan. Use the trial to evaluate the features and integrations.
**Import your existing data**
Use Pipedrive’s importer tool or API to bring in current contacts and deals from other systems. This ensures you don’t start with an empty CRM.
**Set up integrations**
Connect Pipedrive to the other tools you use like email, calendar, accounting, and marketing platforms. Integrations improve adoption across teams.
**Customize pipelines**
Tailor deal stages and pipelines to match your sales process. Add custom fields to capture relevant data.
**Create workflows**
Automate repetitive tasks like sending follow up emails or progressing deals with workflows.
**Provide user training**
Conduct internal training sessions and provide resources to get team members up to speed. Adoption is critical for success.
**Review insights and metrics**
Use Pipedrive reporting to gain visibility into sales performance and fine tune processes.
**Get support if needed**
Leverage Pipedrive’s customer support channels like live chat or email if any issues emerge during implementation.
Following best practices for onboarding and setup ensures you get the most value from the platform.
Is Pipedrive Worth the Cost?
Pipedrive offers a user-friendly CRM tailored for small to midsize sales teams. But is it worth the investment based on your budget and business needs?
The biggest pros of Pipedrive are:
– Intuitive sales-focused interface
– Visual pipeline for deal tracking
– Customization options for workflows and fields
– Strong integrations with popular tools
– Scales to support larger teams
– Robust reporting and analytics
Potential downsides to consider:
– No free version available
– Can be pricey for solopreneurs and very small teams
– Limited capabilities beyond core sales management
– Steep learning curve for advanced customization
– Must pay additional fees for premium features
– Not suitable for large enterprises
For growing companies that need to manage the sales cycle from end-to-end, Pipedrive provides excellent value and capabilities at the Advanced and Professional tiers.
However, very small teams and solopreneurs may find the Starter plan lacking in features for the price. Large enterprises may require more customization and integrations.
Competitors like TeamWave offer easy-to-use CRM plans with more features tailored to early-stage companies. And enterprise-focused systems like Salesforce provide more complex functionality for large organizations.
So while Pipedrive does present a solid option for mid-market sales teams, evaluate whether alternatives like TeamWave may be a better fit depending on your budget, team size, and specific needs. The pricing plans and tiered features make it less ideal for scrappy early-stage startups or billion-dollar global corporations.
Carefully audit your must-have features, weigh the benefits against potential limitations, and calculate the total cost of ownership across plans. This will determine if Pipedrive presents a cost-effective solution or if alternatives like TeamWave offer better value.